Refund Policy

Introduction

Thank you for choosing Paydic.com. We strive to provide a seamless experience for all our users, and we understand that sometimes, things may not go as planned. This Refund Policy outlines the circumstances under which refunds are granted for services provided on our platform. By using Paydic.com, you agree to the terms and conditions described in this policy.

Refund Eligibility

Refund requests can be made only under the following circumstances:

• Failed Transactions: If a transaction fails but the amount is debited from your account, a refund will be initiated once we confirm the failure of the transaction.
• Duplicate Payments: If you accidentally make duplicate payments for the same service, we will process a refund for the extra amount paid.
• Incorrect Recharge: If you recharge an account for the wrong service (e.g., wrong mobile number, broadband account, etc.), we may process a refund if the request is made within a reasonable timeframe.
• Service Not Provided: In case a service that was paid for is not provided (e.g., mobile recharge or bill payment fails to reflect), you are eligible for a refund after the issue is verified.
• Technical Errors: If the recharge or payment process is interrupted due to technical issues on our platform, a refund will be provided.

Refund Process

If you believe that you are eligible for a refund, please follow the steps below:

• Contact our support team with your transaction details (e.g., order number, payment ID, and the issue you faced).
• Once we receive your request, our team will verify the issue. This process may take up to 7 business days.
• If the request is approved, the refund will be processed back to the original payment method.
• Please note that depending on your payment method, it may take 7 to 14 business days for the refunded amount to reflect in your account.

Non-Refundable Services

There are certain services where refunds are not applicable. These include:

• Successful Transactions: Once a payment or recharge has been successfully processed, it is non-refundable unless stated otherwise in this policy.
• Postpaid Bill Payments: Payments made for postpaid mobile services or utility bills are generally non-refundable once processed.
• Subscription Services: Subscription-based services, such as ongoing subscriptions, are typically non-refundable once the service is provided.
• Gift Cards and Vouchers: Once a gift card or voucher has been issued, it cannot be refunded.

Refund Method

The refund will be credited to the same account or payment method used for the original transaction. If the original payment method is unavailable, the refund will be processed through an alternative method, at the discretion of Paydic.com. You will be notified once the refund is processed.

Cancellation of Services

If you wish to cancel a service after making a payment, please note that cancellations are only possible in specific cases. If the service has already been provided (e.g., mobile recharge or bill payment), cancellation is not possible. If the service is pending, you may request a cancellation before it is processed, and a refund may be initiated in such cases.

Contact Information for Refunds

If you need to initiate a refund request or have any queries about the refund process, please contact our support team through the contact page on Paydic.com. We will be happy to assist you in resolving the issue as quickly as possible.

Changes to This Refund Policy

Paydic.com reserves the right to update or modify this Refund Policy at any time. Any changes will be reflected on this page, and the "Effective Date" at the top will be updated accordingly. We recommend reviewing this page periodically to stay informed about our policies.